Your privacy is important to me. 

 

I am committed to safeguarding the privacy of my users. This Privacy Policy statement explains the data processing practices in regard to the collection, use, and disclosure of personal data when you use my Service and the choices you have associated with that data. I may change or add to this privacy notice, so I encourage you to come back and read it periodically. 

 

Lara Last, (“the Company”, “us”, “we”, or “our”), operates the website BespokeTherapies.com and is committed to ensuring that your privacy is protected and takes this very seriously. 

 

The GDPR (General Data Protection Regulation) of May 2018 is the legal regulation that has been put in place to safeguard an individual’s personal information. This privacy policy details the lawful basis for bespoketherapies.com to hold information, the type of information that we hold about our clients, why that information is required, who it is shared with, how that information is used and protected and details the rights an individual has in terms of access to that information or, requests for information held to be amended or deleted.

Why is my information is required?

The lawful basis for bespoketherapies.com processing client data is necessary for:-

  • Providing an effective and safe Holistic Therapy treatment, we require information about your current health and your medical history. This information is used only to provide you with the best possible course of treatment and recommendations.
  • Arranging appointments, bookings and follow ups, delivering any services from this website.
  • Internal record keeping, in line with safe treatment practice and insurance purposes.

 

Where do we gather information from?

Your personal information may be collected from:

  • Email or Text messages sent from individuals, direct from the website or from events. Some health and lifestyle information will be collected from you during the consultation process and during subsequent treatments
  • No contact names or addresses will be gathered from third parties.

 

What information is held?

We may collect the following personal information:

  • Your name, title and date of birth
  • Contact information including email address, telephone numbers and home address
  • Emergency contact or next of kin details if appropriate
  • Medical history and other health related information provided on the consultation form and as discussed during the first and subsequent treatments
  • Treatment notes which will be recorded after each appointment
  • Follow up information which may be discussed with you by phone, email or text after your treatment
  • Records of appointment times

 

 

What is done with the information that is held?

This information is needed to assess your requirements and provide you with a safe and effective treatment. It is used to refer to at subsequent treatments in order to assess levels of improvement. If referral is necessary and ONLY with your consent, information may be shared with another health practitioner. Otherwise your information will NOT be shared with another party, electronically or) without explaining the reason why this is necessary and obtaining your explicit consent.

The contact information you provide may be used to contact you in relation to appointment times via email, SMS text or the telephone according to your preferences. 

With your permission, I will add your email address to an electronic mailing list that I occasionally use to send out information about offers, new treatments, advice and products etc. If you no longer wish to receive these, you can unsubscribe at any time either by contacting me or by using the link that will be contained in all the emails that I send out. 

 

How long is my information held for?

We are required to hold client’s records for 7 years from the date of the client’s last visit or, if the client is a child, until his or her 25th birthday if the client was 17 when the treatment ended. 

Records are required for a period of time such as complies with professional, legal and insurance requirements which represents a legitimate interest.

Disposal of Data: Once a year, we will review all client records and destroy any records that are no longer bound by the regulated legal timescale for such records to be held.

 

Security policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, suitable physical, electronic procedures have been put in place to ensure the security of the information that is collected both online and on paper. Consultation forms and treatment notes on paper are stored securely in a locked metal filing cabinet. None of this information other than your name, phone number and/or email address is held electronically.

Contact details including telephone numbers and email addresses are held on a password protected telephone and personal computer.

Data breach

A back up document is held of client names and contact details (name, email and telephone number).

In the event of a data breach which consists of a breach of security leading to destruction, loss, alteration, unauthorised disclosure of or access to personal data, we understand ICO have to be notified where it is likely to result in a risk to the rights and freedoms of individuals. In the event of such a breach, we will notify those concerned directly and without delay. Records of personal data breaches will be maintained in any case.

What are my rights?

The GDPR as of May 18 gives an individual:-

  • The right to be informed – how your personal information will be both held and used. As contained within this document.
  • The right to rectification if there is something incorrect or incomplete in your personal information. 
  • The right to have information deleted.
  • The right to limit how the information is used or shared
  • The right to portability. Under certain circumstances you can request a copy of electronically held information so it can be reused in other systems. 
  • The right of access so you can see your therapist’s records of your personal information.
  • The right to object if there are certain parts of your information that you do not want used or only to be used for certain purposes
  • Rights in relation to automated processing of data you can request limits on how your therapist uses your personal information.
  • The right to lodge a complaint with the Information Commissioner’s Office. You can complain to the ICO if you feel the information held is incorrect or not being used in a way that you’ve given permission for, or if information is being held unnecessarily.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

  • Should you wish to exercise these rights, the contact details at the end of the document should be used. In the event that you are dissatisfied with the response, then a complaint can be made to the Information Commissioner’s Office at www.ico.org.uk

 

 

Further information

  • If an individual does not agree to records of their information and treatment records being kept, then it may not be possible to provide the therapy.
  • Complementary Therapists have to keep records of treatment for a specific period of time as described above which may mean that even if you ask for information to be erased, they might be bound to keep these details until the period has elapsed.
  • Data is never disclosed to any third parties or used for any marketing or promotional purposes unless consent is given. We may use your personal information to send you information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • If you have any concerns about privacy or the safety or accuracy of the information I hold about you, please contact the Data Controller on lara@bespoketherapies.com
  • As a registered Complementary Therapist with the CThA (Complementary Therapist Association) I abide by the Association’s code of conduct, ethics and confidentiality and requirements.

 

Cookies Policy

Lara Last (“us”, “we”, or “our”) uses cookies on www.bespoketherapies.com (the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.

How bespoketherapies.com uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies 

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies 

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Your options regarding cookies

If you want to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

NB if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Want to know more about cookies?

You can learn more about cookies and the following third-party websites:

 http://www.allaboutcookies.org/

 

Managing my information

You can restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you agreeing to the information to be used
  • If you have previously agreed to the use of your personal information you can change your mind at any time by writing to or emailing me at lara@bespoketherapies.com
  • If you have any concerns about privacy or the safety or accuracy of the information I hold about you, please contact the Data Controller by email. 

 

Data Controller: Lara Last 

Email: lara@bespoketherapies.com

Date Created/Updated: 4/7/2020